Refund & Return Policy
Last updated: 9/8/2026
At Good Job Graphics, nearly everything we make is custom-produced for you specifically — signs, banners, decals, vehicle graphics, apparel, and other personalized products. Because these items are made to your order and can't be resold, our refund policy is built around getting your order right before it's produced, and standing behind our work if we make a mistake.
Custom & Personalized Orders
Custom and personalized products are non-refundable and non-returnable once your proof has been approved and the item has gone into production. This is standard for custom work, since these items are made specifically for you and have no resale value. This is why we send a proof for your approval before we produce anything.
Proof Approval
Before we print or produce your order, we provide a proof for your review and approval. It is your responsibility to carefully check the proof for spelling, layout, colors, sizing, dimensions, and all other details. Once you approve the proof, production begins based on the approved version, and the order becomes non-refundable. We are not responsible for errors (including typos, incorrect information, or artwork issues) that were present in an approved proof.
Customer-Supplied Artwork
You are responsible for the accuracy and quality of any artwork or files you provide. We review files before printing and will flag obvious issues (such as low resolution), but we produce based on the files and proof you approve. We are not responsible for print quality issues resulting from low-resolution, low-quality, or incorrectly formatted files you supplied and approved.
If We Made the Error
If your order is defective, or differs from the proof you approved due to our error (a production defect, wrong material, or a mistake on our end), we will correct it — by reprinting, remaking, or otherwise making it right — at no additional cost to you. Please contact us within 7 days of receiving or picking up your order, and provide details of the issue. This is our priority: if we got it wrong, we fix it.
Cancellations
You may cancel an order before you approve the proof and before production begins for a full refund. Once a proof is approved and production has started, orders cannot be canceled, as materials and labor have been committed. Orders canceled after design work has begun but before production may be subject to a design/setup fee. [Confirm whether you charge a design fee on cancellations.]
Deposits
Deposits are required for certain orders at our discretion.
To report a problem or request a correction, contact us at (702) 550-9468 or sales@goodjobgraphics.com with your order details of any issue. We'll work with you to resolve it promptly.